Last Updated: February 2020
1.1 Our Details
You can contact us by writing to Claire Watson at the address above, by using our website contact form here, or by email to email@example.com
德国赛车We are committed to safeguarding the privacy of all our customers and website visitors; this policy sets out how we will treat your personal information.
2. Collecting Personal Information
We may collect, store and use the following kinds of personal information:
2.1.德国赛车 Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
2.2. information that you provide to us when registering with our website (including your email address);
2.3. information that you provide when completing your profile on our website (including your name, address, email address, and pet details);
2.4. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
2.5. information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
2.6.德国赛车 information relating to any purchases you make of our goods / services or any other transactions that you enter into through our website (including your name, address, telephone number, email address, date of birth(?) bank or credit card details, and pet details);
2.7. information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
2.8. information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);
2.9. any other personal information that you choose to disclose to us either by phone, email, face to face at events, or through our website.
德国赛车Should you choose to disclose to us the personal information of another person, you confirm that you have obtained that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
2.10.德国赛车 Legitimate Interests – Data may be processed in pursuance of legitimate interests. This includes using your data for postal marketing for ourselves or others. In either case communications will be in relation to products and services which we believe may be of interest to you or based upon information which you have provided us. As with all of your data you can also object to us processing your data in this way – contact us at firstname.lastname@example.org to rescind this permission.
3. Using your Personal Information
3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy and / or on the relevant pages of the website.
3.2. We may use your personal information to:
3.2.1. administer our website and business;
3.2.2. personalise our website for you;
3.2.3. enable your use of the services available on our website;
3.2.4. send you goods purchased through our website;
3.2.5. supply to you services purchased through our website;
3.2.6. send statements, invoices and payment reminders to you, and collect payments from you;
3.2.7. send you non-marketing commercial communications;
3.2.8. send you email notifications ;
3.2.9. send you our email newsletter, you can inform us at any time if you no longer require the newsletter;
3.2.10. send you marketing communications relating to our business which we think may be of interest to you, by post, by email, by text message, or other similar technology. You can inform us at any time if you no longer require marketing communications;
3.2.11. provide third parties with anonymised statistical information about our users (but those third parties will not be able to identify any individual user from that information);
3.2.12. deal with enquiries and complaints made by or about you relating to our website;
3.2.13. keep our website secure and prevent fraud;
3.2.14.德国赛车 verify compliance with the terms and conditions governing the use of our website[(including monitoring private messages sent through our website private messaging service); If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.3. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.4. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “Cookies”, text files that are saved on the hard drive of your computer. to enable the analysis of how you use our website. The information gathered by the cookie about the use of this website will generally be transmitted to Google servers in the US and saved there. Should IP anonymization be activated for this website, your IP address will be shortened by Google within the EU and other member states of the EEA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. As licensed by the owners of this website, Google will use this information in order to analyse your use of this website, in order to compile reports regarding website activity, and in order to render further services associated with website activity and internet usage to the owner of this website. The IP address of your browser as detected by Google Analytics will not be conflated with other data from Google. You can choose to prevent the saving of cookie files through the relevant setting in your browser software; we would, however, like to inform you that you will in this case not be able to use all the functions of this website to their full extent. You can choose to prevent Google’s collection and usage of the data gathered by cookie files to provide information regarding your usage of this website (including your IP address) by downloading and installing the browser plugin available here. By using this website, you are consenting to the appropriation of data about you by Google in the manner and for the purposes laid out above.
3.5.德国赛车 As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, enables us to present you with retargeting advertising on other sites based on your previous interaction with this website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this site to opt out of AdRoll and their partners’ targeted advertising.
3.7. This website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer’s personal information collected by us.
3.9. As part of the registration process for our weekly e-newsletter, we collect your personal information. We use that information to: tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right; and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
3.9.1. We use a third-party provider, Dot Digital, to deliver our email newsletter and other emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Dot Digital’s privacy notice. You can unsubscribe to emails at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Claire Watson at email@example.com.
3.10. Marketing Services Providers – We will share your data with the Marketing Services Providers listed below, who will use it to help direct marketing organisations such as ourselves better understand the likely characteristics of their customers; communicate with them more effectively; and also identify prospective customers. This should mean that you receive direct marketing that is more relevant to you. To understand more please click through to the websites of the companies below:
Transactis 2017 Ltd
3.11.德国赛车 Data from Third Parties – The source of your personal data may be acquired from third parties for the purposes of designing marketing campaigns to you. This may include postal or telemarketing data from Transactis 2017 Ltd.
4. Legal Basis for Processing your Data
德国赛车We are legally obliged to have a lawful basis for collecting and using your personal data. This means that we are only allowed to collect and use your data if:
• You have given us your consent to do so,
• We have formed a contractual relationship,
• It is within Bella & Duke’s “legitimate interests” to do so.
4.1. Consent. Where you have provided Consent to receive marketing communications, we will use this basis to communicate with you. We use Consent for email communications to customers and non-customers who have specifically asked to receive information by email on our web site by signing up to our email programme. We also use Consent to send marketing and other service-related text messages (SMS) to customers who provided a mobile number when they first became a customer and told us they would like to receive text messages. You have the right to withdraw consent at any time by either clicking Unsubscribe on an email or by getting in touch with our data protection officer Claire Watson at firstname.lastname@example.org
4.2. Contract. When you become a customer, we will use your personal data to provide you with the services you have requested as per our terms and conditions [link]. This will include the processing of your name and address information for the shipping of our products to your address, the processing of payments using the bank or card details you have provided, and keeping you informed of the status of your account. Further details of the contractual relationship that you have entered into when becoming a customer can be found in our Terms and Conditions page here.
4.3. Legitimate Interests. Sometimes it may not be practical to ask an individual for consent. In these situations the law states that personal data may be legally collected and processed if this is necessary for a legitimate business interest – as long as it is used fairly and without affecting your individual rights. We will never use your personal data unless we’ve ensured that it is fair and balanced to do so, it is within your expectations and it is not unduly intrusive. We believe the following summarises our main legitimate interests for processing your data:
4.3.1. When you become a customer, we will use your personal data to keep you informed of our services and send you marketing communications by post or email.
4.3.2. Other forms of marketing and advertising including the use of some cookies to optimise our web site. See section on cookies below and also section 3 on how we use your personal data.
4.3.3. Data processing for the optimising of our customer experience.
4.3.4. Analysis and segmentation of our customer data to help inform our strategy and improve our efficiency.
4.3.5. Processing for research purposes to better understand our customers and non-customers.
4.3.6. General administrative purposes.
德国赛车If you wish to change the way your personal data is used for marketing purposes, simply contact our data protection officer Claire Watson at email@example.com.
5. Disclosing Personal Information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. In particular, your personal data may be shared with the following organisations:
5.1.1. Google Inc, as set out in sections 3.4 and 3.6 above.
5.1.2. Facebook Inc, as set out in section 3.7 above.
5.1.3. Twitter Inc, as set out in section 3.8 above.
5.1.4. Dot Digital, as set out in section 3.9 above.
5.1.5. Transactis 2017 Ltd (see )
5.2. All our website financial transactions are handled through our payment services providers Braintree and Paypal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5.3. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.4. We may disclose your personal information:
5.3.1. to the extent that we are required to do so by law;
5.3.2. in connection with any ongoing or prospective legal proceedings;
5.3.3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
5.3.4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5.3.5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
6. International Data Transfers
6.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Currently, we do not operate outside of the UK.
6.2. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.3. All your personal data is held securely on our servers located within the UK.
6.4. Your data may be shared outside the EEA with the following companies: Google Inc, Facebook Inc, Twitter Inc as set out in section 3 above.
7. Retaining Personal Information
7.1. This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
7.3.1. to the extent that we are required to do so by law;
7.3.2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
7.3.3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7.3.4. for the purposes of communication by email to non-customers for as long as the subject continues to Consent to the use of their data for this purpose (they can withdraw Consent at any time).
德国赛车7.3.5. for up to 2 years after a customer receives their last product from us. If the customer has also Consented to receive marketing communications by post, email, or SMS, their data will be retained for as long as the subject to Consent to the use of their data for this purpose (they can withdraw Consent at any time).
8. Security of Your Personal Information
8.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3. All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9.1. We may update this policy from time to time by publishing a new version on our website.
9.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3. We may notify you of changes to this policy, either by email or through the private messaging system on our website.
10. Your Rights
德国赛车Invoking any of these rights will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.1. Right of Access德国赛车 You may instruct us to provide you with any personal information we hold about you;
10.2. Right to Object You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) whenever we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking the appropriate box on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
10.3. Right of Erasure You have the right to ask for all of your personally identifiable data to be deleted. If you choose to invoke this right we will delete any personal data we hold on you such that it is impossible to link any retained information to you, the data subject. We reserve the right to retain certain information about you where we are required to do so by law, for example, we may need to retain transactional information for tax purposes.
10.4. Right of Rectification. Please contact us by emailing email@example.com if you believe any of the information we hold on you may be incorrect.
10.5. Right to Restrict Processing. In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage. To do so, simply contact us at firstname.lastname@example.org.
10.6. Right to Complain. If you have any questions or you are not happy about something, please get in touch so we can help resolve any issues. Please contact us at email@example.com, call us on 01738 479 865 or write to us at the address above. If you have any further concerns about data protection, you can also contact the Information Commissioner’s Office (ICO) online or by calling 0303 123 1113.
11. Third party websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.
11.1. Our website includes hyperlinks to, and details of, third party websites.
11.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12.2. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.4. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.5. We use both session cookies and persistent cookies on our website.
12.6. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
12.7. Most browsers allow you to refuse to accept cookies; for example:
12.7.1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
12.7.2. in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
12.7.3. in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
12.8. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.
12.9. You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites. To delete cookies:
12.9.1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so );
12.9.2. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
12.9.3. in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
13. Data protection registration
13.1 We are registered as a data controller with the UK Information Commissioner’s Office.
德国赛车13.2 Our data protection registration number is pending